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How To Accept Microsoft Customer Agreement

As of November 7, 2018, Microsoft requires indirect resellers of the CSP program to confirm, through their indirect CSP suppliers, that their end customers have read and have agreed to be associated with the Microsoft Cloud (MCA) agreement. A partner cannot add/modify subscriptions via the Microsoft CSP channel without confirming their customer`s agreement on the Microsoft Cloud Agreement (MCA). Use this email model to invite the customer to accept the dealer relationship requirement and Microsoft customer agreement. (Note: In the email invitation, make sure the partner also contained the url that was provided automatically, as well as the recently created customer information).) Scenario 1: An existing customer has acquired one of the following options through an existing partnership relationship: offers, software or software subscriptions, Reserved Instances and Azure Plan. The customer is now trying to make a new purchase (without automatic renewal). If this customer clicks on the URL, they receive the message “Please contact your partner to confirm your agreement on Microsoft`s customer contract.” On October 1, 2019, Microsoft implemented Microsoft`s customer agreement for the CSP program to replace the Microsoft Cloud agreement. Read additional instructions for indirect dealers. In order to facilitate the migration of partners to the new agreement, both agreements existed in the CSP programme until 31 January 2020. As of February 1, 2020, Microsoft`s customer agreement replaced the Microsoft Cloud agreement. In Germany, the penal code (section 203) and professional regulations require that certain customer relations be treated confidentially, such as the relationship between patients and their doctors and the relationship between lawyers and their clients. These professions must guarantee professional secrecy. In order to enable these and other professions to purchase cloud services from cloud solution providers, the cloud service provider must enter into a written agreement with the customer guaranteeing professional secrecy.

Check the Microsoft customer contract to see if the confirmation was provided or not by this customer. Scenario 2: An existing customer purchased one of the following offers, software and software subscriptions, the Reserve Board and the Azure Plan. The customer is now trying to make a new purchase with a new partner. An automatic messaging model is generated, including text and a set URL, which transmits the client to the Microsoft 365 Administration Center. When you reach the confirmation screen in the new customer workflow, you save the customer`s notification information. You will need to give this registration information to your client later. Enter the date of acceptance of the agreement. You can`t fix this at a future date.

As a partner, you must obtain your customer`s approval for the Microsoft customer contract before you can order Microsoft products and services for that customer. To help partners better comply with compliance requirements, Microsoft invites partners to confirm their acceptance by providing the following information about the person who accepted the agreement: Enter the details of the user who provided the acceptance. Microsoft`s customer contract is a simplified sales contract that offers consistent purchase terms to customers, regardless of how customers choose to buy. Microsoft will make the new microsoft customer agreement available in the CSP program and will gradually replace the existing Microsoft Cloud agreement. Option 1: Customer Acceptance Partnership Certificate – Partners can confirm customer acceptance via Partner Center API/SDK or via the partner center dashboard. You cannot change the number of license-based subscription licenses for that customer. A reseller in Microsoft`s Cloud Solution Provider (CSP) program, you are responsible for reviewing Microsoft`s terms and conditions, including the acceptable use of Microsoft products and services with customers.

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